The New Hotel Phone

One number. Better guest service. Simpler team operations.

No apps. No clunky systems. Guests call or text one number, and your team works from a shared inbox with reservation context built in.

Replace your phone with something that works.

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Join our pilot

It's so much more than a phone.

Check out all features

Everything in one place

One Number for Calls and Texts

Guests call or text a single hotel number. You don’t need separate systems for voice and messaging — everything runs through one shared platform built specifically for hospitality.

Seamless Support

A Shared Inbox for the Whole Team

All calls, texts, and voicemails land in one shared inbox. Your team can share coverage, step into conversations mid-shift, and keep service consistent — without tying communication to one person or one device.

REAL-TIME CONTEXT

PMS-connected guest details

Every conversation shows who the guest is, where they are in their stay, and what’s already happened. No switching systems. No guessing. No asking the same question twice.

NO APPS. NO MENUS.

Just call or text.

Guests don’t download apps or navigate phone trees. They call or text the hotel the same way they contact anyone else — whether they’re on the road, in their room, or already checked out.

Integrates into your tools

Built to Work With Your PMS

Your property management system already knows your guests — who they are, when they’re arriving, how often they stay, and how to reach them.
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Hello Hotel works with that data to make communication smarter, not to replace or sit on top of your PMS. Guest and reservation context flows directly into every call and text, and conversation data flows back, strengthening the system you already rely on.
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Instead of treating phone calls and texts as disconnected touchpoints, Hello Hotel connects them to the full guest relationship. Every interaction is informed by who the guest is and where they are in their stay, making communication more personal, relevant, and easier for your team to handle — without switching systems or guessing.

Complete Customer View

See booking, guest details, and all communications in one easy view.

A Data Supercharge

No need to add another system, Hello Hotel is like a boost to your PMS.

AI THAT DOES THE WORK

AI that goes beyond suggested replies.

Hello Hotel is building AI agents that can handle real guest tasks — not just help your team type faster. Because calls and texts live in the same system as guest and reservation context, the AI can respond with the right information at the right time.

Over time, it learns from your real guest conversations and your property’s rules, so it gets more accurate and more helpful with every stay. Your team stays in control: you decide what the AI can handle and when to escalate to a human.

Gets smarter with every stay.

AI learns from your real guest conversations and property rules, improving accuracy and handling edge cases over time.

Handle the repeat questions automatically

Personalized replies and summaries take care of routine guest requests.

Book and modify stays over text or voice

AI can assist with reservations, early check-in, late checkout, and rebooking.

Skip the menus. Route with context.

Instead of forcing guests through IVR menus, AI understands intent and send calls to the right person immediately.

“We pride ourselves on providing customer service at the level of a higher-end proprety, but we can't afford to have someone sitting at a front desk all day and manning the phone all night. Nothing on the market solved for the unique needs of our boutique hotel.

So we built it.”

Nell Lindquist
Owner of The Timberline, Founder of Hello Hotel

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Built and Proven at The Timberline

Hello Hotel has been live at The Timberline since mid-December. Built out of a custom system originally created for the property, Hello Hotel helps their small team deliver high-touch guest service without staffing a front desk 24/7 — including pre-arrival communication, contactless check-in support, and managing rebookings over calls and texts.

See our original pilot property

FAQ

A little Q & A

A Few of the Questions We Hear Most

Do guests need to download an app?

No. Guests don't download anything. They simply call or text one phone number, just like they normally would. Hello Hotel is designed to meet guests where they already are — on their phones.

Can guests call and text the same number?

Yes. Guests use one number for both calls and texts, which keeps communication simple for them and easier to manage for your team.

How do guests contact staff if there's no phone in the room?

Guests contact staff the same way they already contact everyone else: by calling or texting. The hotel provides a single number guests can use throughout their stay, and your team receives those messages in a shared inbox with full context.

Does this replace phones in guest rooms?

Yes. Hello Hotel is designed to replace traditional hotel phone systems, including in-room phones. Instead of using a landline tied to the room, guests reach your team from their own phone — whether they're in their room or on the go.

Do I still need a phone?

Only if you want to use our mobile app — and that can be your existing smartphone. You don't need desk phones or in-room landlines. In most cases, you can retire those entirely.

What happens if multiple staff members are on shift?

All calls, texts, and voicemails appear in a shared inbox, so your team can easily share coverage. Conversations aren't tied to one person or device, and nothing gets lost when shifts change.

What happens if a staff member leaves or changes roles?

The phone number and conversation history belong to the hotel, not an individual employee. Guest context stays with the property, even as your team changes.

What if we don't staff a front desk 24/7?

Hello Hotel is built for exactly that scenario. Calls and messages can be shared across a team, forwarded as needed, and responded to asynchronously — making it easier to deliver consistent service without round-the-clock desk staffing.

Is this only for small hotels?

No. Hello Hotel works for single properties, multi-property operators, and management companies. Teams can support one hotel or many from the same system.

Does Hello Hotel integrate with our PMS?

Yes. Hello Hotel integrates directly with your property management system to pull in guest and reservation context, so your team always knows who they're talking to and where the guest is in their stay.

Can we keep our existing phone number?

In most cases, yes. We can port your existing number into Hello Hotel so guests don't have to learn a new one.

How long does setup take?

Initial setup only takes a few minutes. If you're porting an existing phone number, that process may take longer depending on your carrier.

What happens if our internet goes down?

Calls can be forwarded to designated backup numbers to ensure guests can still reach your team.

Do we need to install hardware?

No. Hello Hotel does not require desk phones or in-room phones.

Is this secure and compliant?

Yes. Hello Hotel includes built-in messaging compliance (10DLC) and secure handling of guest communication, designed specifically for hospitality use cases.

We’re building the future of hotel phones, and we want you to be part of it.

Hello Hotel is early, operator-led, and evolving fast. We’re onboarding our first customers now and actively shaping what comes next.

If you want to be one of our first customers, we’d love to talk. If you just want to share feedback, ideas, or tell us how your property is solving guest communication today, we want to hear from you too.

Thanks for reaching out — we'll be in touch soon.

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