The New Hotel Phone

One number.
Better guest service. Simpler team operations.

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Calls, texts, and voicemails land in one shared place. Anyone on shift can pick up where the last person left off.

Your team sees who's calling, their room, and their stay before they pick up. Live Mews data in every conversation.

Guests text the same number they call. Your team replies from the same place. No apps, no extra tools, no one wondering who's handling it.

Welcome texts, check-in details, and follow-ups, triggered automatically off live PMS events. Your team never has to remember to send them.

TeamContextOne NumberAutomation

Three things make Hello Hotel different.

Check out all features
Smiling young woman in a brown sweater looking at her smartphone while sitting at a wooden table near a window.
ONE NUMBER, EVERY CHANNEL
One Number for Calls and Texts
Guests call or text the same hotel-owned number — and your team handles both from the same inbox. No separate texting line, no extra app, no second voicemail box to check.
NO APPS. NO MENUS.
Familiar to your guests, day one.
Guests reach you the way they reach anyone else — a call or a text to a number they can save in their phone. No download, no portal login, no phone tree to navigate.
WORK THAT RUNS ITSELF
Automations from your hotel's number.
Set up automated check-in messages, mid-stay nudges, and post-stay follow-ups — all sent from your hotel's number, so guests still feel like they're hearing from your team.
INTEGRATIONS

Works with the tools you already run on.

Mews is live and synced. Zapier and webhooks reach the rest — your CRM, your smart locks, whatever else you run.
See all integrations
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ON THE ROADMAP

An AI agent trained on your property.

We're building an AI agent that knows your policies, your PMS, and your conversation history — not a generic chatbot. It'll handle routine guest questions, help with bookings, and escalate to your team when it needs to. Hotels in the pilot will shape what it does first.

See what's on the roadmap
WHY WE BUILT THIS

Built at a hotel, for hotels.

Hello Hotel exists because I needed it at my own hotel. I own The Timberline, a boutique motel in Leadville, Colorado — and every phone and messaging tool I tried was built for call centers, sales teams, or offices. None of them worked the way my team actually worked. So I built the one I wanted. The Timberline was Hello Hotel's first customer, and every feature here started as something we needed to solve a real problem at a real front desk.

Nell Lindquist
Owner of the Timberline, Founder of Hello Hotel

Read The Timberline Story
Woman standing on the porch of an A-frame cabin surrounded by tall trees and forest ferns at dusk.

Frequently asked questions

Everything you need to know about Hello Hotel.

We’re building the future of hotel phones, and we want you to be part of it.

Hello Hotel is early, operator-led, and evolving fast. We’re onboarding our first customers now and actively shaping what comes next.

If you want to be one of our first customers, we’d love to talk. If you just want to share feedback, ideas, or tell us how your property is solving guest communication today, we want to hear from you too.
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